1. General

By placing an order through orqasvelo.com, you agree to these Terms & Conditions and the policies made available on this website. Please review product information, pricing, shipping information and applicable policies before completing your purchase.

2. Products

We aim to describe and display products accurately. Product appearance may vary slightly due to screen settings, photography, manufacturing variations or other reasonable differences.

3. Pricing and Payment

Prices and applicable charges are displayed during the ordering process. The final amount payable, including applicable shipping charges and taxes where relevant, is shown before order confirmation. Available payment methods are those presented at checkout.

4. Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted. We may be unable to fulfill an order because of inventory availability, payment authorization issues, incorrect order information or other legitimate operational reasons.

If an order cannot be fulfilled after payment has been received, we will provide an appropriate refund for the affected order or item.

5. Processing and Delivery

Orders are typically processed within 1–3 business days after payment confirmation. Estimated delivery time is 7–12 business days after dispatch.

Shipping charges are calculated at checkout based on destination and the available shipping method.

6. Tracking and Delivery Issues

Tracking information is provided when available after dispatch. If tracking has not updated for an extended period, or a package appears delayed or lost, contact service@orqasvelo.com with your order number so our support team can review the shipment.

7. Returns

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy. Contact service@orqasvelo.com before sending a return.

8. Refunds

After an eligible returned item has been received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Additional posting time may depend on the customer's bank or payment provider.

9. Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incorrect or materially different from its product description, contact our support team with your order information and relevant photos or videos. We will review the issue and provide an appropriate replacement, refund or return solution at no additional cost to the customer where applicable.

10. Order Changes and Cancellations

Customers should contact us as soon as possible if an order needs to be changed or cancelled. We will try to assist before fulfillment or dispatch, but changes cannot be guaranteed once processing has begun.

11. Website Content

Content made available on orqasvelo.com, including branding, product presentation, text, graphics and website design, may not be copied or commercially reused without authorization where such content is protected by applicable rights.

12. Customer Responsibilities

Customers are responsible for providing accurate order, contact and delivery information. Please review your shipping address before placing an order and contact us promptly if a correction is needed.

13. Changes to These Terms

We may update these Terms & Conditions when reasonably necessary to reflect changes to our store, services, operational practices or applicable requirements. The version published on this website will apply from the time it becomes effective.

14. Contact

Questions regarding these Terms & Conditions may be sent to service@orqasvelo.com.