We're here
for the journey.
Have a question about your order, travel organization products, shipping, tracking, returns or refunds? Contact the orqasvelo™ customer support team using the information below.
Email Support
For orders, products, shipping, tracking, returns and general customer service.
Email UsPhone Support
Speak with our customer service team during our listed service hours.
+86 15794973371Service Hours
Customer support is available during the following service period.
8:00 AM – 10:00 PM(China Standard Time (UTC+8))Support for every part of your order.
Questions about an existing order, order information, or order status.
Help with dispatch information, tracking updates, delayed shipments or delivery questions.
Questions about orqasvelo™ travel organization products before or after purchase.
Help with eligible returns, damaged or incorrect items, return instructions and refunds.
Help us find your order quickly.
For order-related questions, including the information below can help our team identify your purchase and review your request.
Include your order number whenever your inquiry relates to an existing purchase.
Contact us using the email address associated with your order where possible.
Briefly describe the issue and include relevant photos or videos for damaged, defective or incorrect items.
Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so. If your return request is approved, our team will provide the appropriate return address and return instructions.
Official Business Information
(China Standard Time (UTC+8))