Questions,
answered simply.
Find helpful information about orqasvelo™ travel organization products, orders, shipping, tracking, returns and customer support.
What does orqasvelo™ sell?
orqasvelo™ focuses on travel organization and storage products designed to help customers organize clothing, personal belongings and travel essentials while packing and traveling.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding applicable public holidays.
How long does delivery take?
Estimated delivery time is 7–12 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier operations, destination, customs where applicable, weather or other circumstances outside normal transit conditions.
How much does shipping cost?
Shipping costs are calculated at checkout based on the delivery destination and the shipping method available for your order. The applicable shipping charge is displayed before payment is completed.
Will I receive tracking information?
Yes. Once your order has shipped, available tracking information will be sent to the email address associated with your order. Please allow time for the carrier's tracking system to update.
What should I do if my package is delayed?
If tracking has not updated for an extended period or your order has not arrived within the expected delivery period, contact service@orqasvelo.com with your order number. Our support team will review the shipment information and assist with the next steps.
Can I return an item?
Eligible products may be returned within 30 calendar days after delivery. Returned items should be unused and in their original condition, with original packaging and included accessories where reasonably possible.
How do I request a return?
Email service@orqasvelo.com with your order number, the item you wish to return, the reason for the return and relevant photos or videos when needed. Please wait for return instructions before sending the product.
Where should I send a return?
Please do not send a return to the registered business address unless our customer support team specifically instructs you to do so. After a return request is approved, the appropriate return address and instructions will be provided.
Who pays return shipping?
Customers are responsible for return shipping costs for preference-based returns. If an item arrives damaged, defective, incorrect or materially different from its description, contact us so we can provide an appropriate replacement, refund or return solution at no additional cost to you.
When will I receive my refund?
After the returned item is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Your payment provider may require additional time to post the refund to your account.
Can I change or cancel an order?
Contact service@orqasvelo.com as soon as possible. We will try to assist before the order is processed or dispatched, but changes or cancellations cannot be guaranteed once fulfillment has begun.
How can I contact orqasvelo™?
Email service@orqasvelo.com or call +86 15794973371. Customer service hours are 8:00 AM – 10:00 PM (China Standard Time (UTC+8)).
Contact the orqasvelo™ customer support team at service@orqasvelo.com and include your order number when your question relates to an existing order.
Official Business Information
(China Standard Time (UTC+8))